FAQ
Common questions, answered clearly
The key answers should be easy to find: no platform wallet, privacy by design, and truthful tracking.
Answers
Practical clarity for supporters, requesters, and volunteers
The same principle repeats across the platform: direct support only, with clear limits.
Do you collect donations or hold the money?Platform
No. Support goes directly through the approved route. The platform does not collect, pool, or disburse funds.
Why are pledged, claimed paid, and confirmed received shown separately?Supporters
Because they mean different things. A promise, a supporter-reported payment, and a confirmed receipt should never be merged into one flattering number.
Why are some details hidden on public case pages?Privacy
Only the detail needed for trust and action is shown. Documents, full addresses, and sensitive information stay private.
Does submitting a request guarantee support?Requesters
No. It starts a respectful review. Some cases receive private help, some become public pages, and some need more proof before moving forward.
Can anyone become a verifier?Volunteers
No. Verification roles need identity review, references, and role-based approval before access is given.
Can I help anonymously?Supporters
Yes. Anonymous to public is the recommended default, and you can hide the amount as well.